When you choose Rainbird, you are choosing to work with an exciting Australian brand, backed by solid service and a passionate, dedicated team. Every Rainbird garment is created to deliver our core brand values. That’s our promise!
Shipping & Returns
Standard Shipping $10 within Australia takes 4-6 business days
Express Shipping $18 within Australia takes 1-3 business days
International Shipping $25 takes 7-10 business days
FREE Returns and Exchanges
(Please note that this policy only applies to garments purchased through our online store www.rainbirdclothing.com.au)
Products bought via stockists must be returned to the place of purchase.
Should you change your mind or ordered the wrong size, we will happily exchange or refund your purchase free of charge providing the following:
The items are returned within 30 days of purchase with the original receipt or proof of purchase.
Items must be in the original condition as received, with all labels/tickets attached.
Garments must not have been worn.
If the product has been worn and tags removed, we cannot accept it for a refund or exchange.
Returns form must accompany goods being sent back. Download the form here and fill out accordingly.
Unfortunately we cannot guarantee your exchange request will be available at the time of processing, if this is the case you will be contacted about an alternative option ASAP.
Post it back free of charge to this address (keep your proof of postage, as we can’t be responsible until it arrives with us):
Replied Paid 84272, Textile House Returns Department, 309 Fitzgerald Road, Derrimut VIC 3030, AUSTRALIA.
Rainbird Clothing items have a 3 Years Warranty against faulty materials and workmanship (misuse of items can’t be accepted).
Please provide the following:
The original receipt or proof of purchase within 3 years
Packing List number (if you still have your delivery slip that came with your package).
E-mail a picture of the fault to email@example.com also stating the name the order was placed under. Our returns department will then be in contact with you.
Any questions, please don’t hesitate in contacting us on 1300 000 250
Don’t forget to download the returns/exchanges form and include it in your package:
You can download the form right here!
What are your Customer Service opening times?
Monday – Friday 9am to 5pm
How can I contact Customer Service?
Head to our Contact Us page here to fill out the short form or e-mail firstname.lastname@example.org alternatively you can call 1300 000 250.
Are my items covered by a warranty?
Our product is made with a passion that drives us to develop industry-leading technologies. This commitment to quality is built into every garment. All Rainbird Clothing products have been carefully crafted with advanced technical innovations and attention to detail. We guarantee it!
That’s why we have a 3 Year Warranty on our apparel products.
What is your 3 Year Warranty?
Rainbird garments have been carefully crafted with the highest quality materials and attention to detail.
We take pride in the workmanship and quality of our products which is why we back our products with a 3 year warranty.
All Rainbird products are tried, tested and trusted because we believe that no matter the weather, you deserve to be happy, warm and dry.
Our 3 year warranty seal incorporates this message and is used as a mark of trust and authenticity. For more information click here.
Corporate & Group Sales
We offer a range of corporate and group sales options.
Choose from our extensive selection of ready-made products or work with our team to custom design corporate outerwear specifically for your organisation. Draw inspiration from an extensive range of tried and tested garments or design an original – the choice is yours.
As an Australian owned company built on passion, innovation and experience we have one goal: to provide value for money outerwear that allow our customers to look great and be protected in any environment.
To take your corporate image to the next level, call Rainbird on 1300 000 250 or email us at email@example.com
We are committed to protecting your privacy.
The information we collect about you helps us to clarify your needs so we can look after you better. We use this information to personalize your experience when you visit us but we do not sell this information to any other party.