Frequently Asked Questions
Orders, Shipping & Tracking
Once we've shipped your order from our warehouse, you will receive an email us and from Australia Post to let you know it's on its way.
Inside that email, you'll find a handy link that you can use to track your package and see where it's at during its journey.
In case you misplace the email, don't worry! You can simply log into your account, go to your order history, and find your tracking number there to keep tabs on your order.
Once your order has been confirmed, we can't make any changes before it's shipped out.
If you want to cancel, you need to be quick! Give our Customer Service Team a call right away, and they'll do their best to assist. However, we cannot cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped.
For more details on cancelling your order, please refer to our Returns Policy. If your order has already been shipped, you will need to initiate a return.
If your order arrives incomplete or is taking longer than our standard delivery time frame, please contact our Customer Service Team and we can look into this for you.
Returns & Exchanges
If you happen to change your mind, receive the wrong product, or accidentally order the wrong size, no worries! We will happily exchange or refund your purchase providing:
- The items are returned within 30 days of purchase with the original receipt or proof of purchase.
- Items must be returned in original condition as received, in original packaging with all labels/hangtags attached.
- Garments must not have been worn.
- The Returns and Exchanges form must accompany goods.
- Returns will be refunded minus the original postage cost you paid when placing your order. Please ensure you obtain the proof of postage until it arrives back with us. Refunded postage cost is not valid on international refunds.
This policy only applies to items purchased through our online store www.rainbirdclothing.com.au Products purchased via a stockist/marketplace must be returned to the place of purchase.
At Rainbird, we are committed to providing you with quality products. Our clothing is thoroughly tried and tested throughout our design process, earning a reputation for high quality and dependable weatherproof gear. We stand behind each and every Rainbird product with confidence.
However, in the event that you have received a damaged, faulty, or incorrect item, please contact our Customer Service Team with your Pick Ticket Number, Order Number, and an image of the issue. You can find your Order Number on the packing slip, in front of your Customer Name, and the Pick Ticket Number can be found in the column under Pick Ticket on the same slip. Our dedicated team members will be more than happy to guide you through the available options to resolve any issues.
Unfortunately, we are unable to process returns for purchases made from our stockists. If you have bought items from one of our stockists, whether online or in-store, and you wish to request an exchange or refund, we kindly ask you to refer to the returns policy of the stockist and contact them directly for further assistance.
Rainbird garments have been carefully crafted with the highest quality materials and attention to detail. We take pride in the workmanship and quality of our products which is why we back all our products with a 3 year warranty.
All Rainbird products are tried, tested and trusted because we believe that no matter the weather, you deserve to be happy, warm and dry. Our 3 year warranty seal incorporates this message and is used as a mark of trust and authenticity.
We trust our products completely, so all Rainbird products are fully warranted against defects in materials and workmanship. You can rest assured that any product you purchase through us online will have a 3 year warranty, keep your proof of purchase somewhere safe and if there are any issues you can get in touch with the team.
We'll do our best to cover whatever we can, but there are some situations where our warranty won't be valid. These include regular wear and tear, natural breakdown after a reasonable amount of time, any modifications or changes you made, damage caused by improper use, neglecting proper maintenance or storage, accidents, or using the product for something it wasn't meant for.
We can only accept goods purchased through our website to be eligible for the 3 year warranty. If you’ve purchased goods in-store or through one of our resellers, any warranty concerns must be handled by the respective place of purchase that is specified on your receipt.
Our digital gift cards issued through our website can only be used on our website rainbirdclothing.com.au
If you used a gift card for a partial payment and need to return the order, the gift card will receive the refund first. If the entire order is returned, the gift card balance will be credited, with any remaining refund going to the alternative payment method used.