Shipping Information

Get Free Standard Delivery When you Spend a Minimum of $150

We know you’re eager to get your new Rainbird purchase, so we aim to dispatch orders as soon as possible. We try our hardest to meet all delivery times so you're not left out in the rain. 
Here's what you need to know about delivery methods, timeframes and further shipping information.

Enjoy free standard delivery on orders over $150 within Australia. For orders below $150, standard shipping costs apply at $12.50, and express shipping at $18. Delivery times may vary due to order volumes and peak periods. Contact us with any order-related inquiries.

New Zealand & International
We offer international shipping from Australia to most countries using Australia Post International Express. Flat rates for international shipping are $25 AUD for New Zealand and $36 AUD for the rest of the world.

Standard Post
Our standard post orders are handled by Australia Post. Average delivery times are as follows:
4-7 business days for most regional areas
7-10 business days for regional Western Australia, far north Queensland, and most of the Northern Territory (excluding Alice Springs and Darwin).

Express Post
Our express post orders are handled by Australia Post Express. Expect 1-3 business days for express shipping. While Western Australia and the Northern Territory are not covered by the Next Business Day Guarantee, delivery typically takes 3-4 business days.

We aim to dispatch all orders on the next working day. Please note that orders placed after 12pm on Friday or during the weekend will be processed on the following Monday or the next available business day.

Once you place an order with us online, we'll send you a confirmation email with all your order details. When your order is all packed up and ready to go, we'll send you a second email with the order information and a tracking number.

We use a tracked courier service for our deliveries, so when your order is on its way, you can expect an email from Australia Post. This email will provide the same link to track the status of your order and give you an estimated delivery date.

Please keep in mind that occasional delays can happen, especially during busy periods like sales, public holidays, or customs processing. If you have any questions or need assistance, our dedicated Customer Service Team is available to help.

If you have made a mistake on your order, please contact us as soon as you can. However, once your order is confirmed and processed, we are unable to make any changes to it. If you receive your order and decide to return any items, you can take advantage of our free Returns & Exchanges process.

Once your order has been dispatched, you will receive an Australia Post tracking number that you can use to track your package. Please note that once your order is on it’s way we are unable to make any changes. For any enquiries or issues regarding the delivery of your item, we recommend reaching out to Australia Post directly. If you have not received your tracking number or require assistance, please contact our Customer Service Team.