Customer Support and Information
Customer Support and Information
Rainbird is passionate about providing quality outdoor gear for travel and adventure that is made to last. We're confident that you'll love our products, but if for any reason you're not completely satisfied, we've got you covered. Take a look at our return and exchange policies, along with instructions on how to return items, provided below.
If you happen to change your mind, receive the wrong product, or accidentally order the wrong size, no worries! We will happily exchange or refund your purchase providing:
- The items are returned within 30 days of purchase with the original receipt or proof of purchase.
- Items must be returned in original condition as received, in original packaging with all labels/hangtags attached.
- Garments must not have been worn.
- The Returns and Exchanges form must accompany goods.
- Returns will be refunded minus the original postage cost you paid when placing your order. Please ensure you obtain the proof of postage until it arrives back with us. Refunded postage cost is not valid on international refunds.
This policy only applies to items purchased through our online store www.rainbirdclothing.com.au Products purchased via a stockist/marketplace must be returned to the place of purchase.
Once your parcel has been received, please allow 5-10 business days for your refund/exchange to be processed (excluding postage costs). It may take an additional 4-5 business days for the refund to be credited against your original payment method. Processing times for exchanges or refunds may take longer during sale periods.
Good news! We've got FREE returns at Rainbird. If you need to return an item to us by post for a refund or exchange, simply follow these steps:
- You can find the returns form in your package or download it here: Returns and Exchanges Form
- Fill out the form, making sure to include the reason for your refund or exchange.
- If you want to exchange, don't forget to tell us the size and colour of the new item you want (subject to availability).
- Repack your item securely with durable packaging, along with the completed returns form.
- Post it back to us using the provided return address on the form.
Once we get your package, we'll quickly process your refund or exchange according to our policies. Easy-peasy!
If your item arrives damaged, we won't be able to offer a refund or exchange. We also recommend you obtain proof of postage to track your return. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.
When it comes to international returns, please keep in mind that the cost of returning items is your responsibility. You can send the item back by post using any international postal service. To avoid customs delays, we suggest labelling your parcel as "returned goods."
Kindly note that we do not offer exchanges for international orders. If you require an alternative product, you will need to make a separate online purchase.
To start an international return, please complete the form available here: Returns and Exchanges Form
Please allow up to 21 business for our warehouse to receive your international return. Additionally, please allow three business days from the date of receipt for your return to be processed in our system. Once processed, it may take up to 10 business days for the refund to be credited to your original payment method.
If you return a purchase made by a gift card, we will give you a replacement gift card to the value of the purchased item.
For online purchases that use a combination of payment methods (e.g. gift card and credit card), the value for each tender will be placed against the original payment method, with the balance being refunded to the gift card first.
Rainbird gift cards cannot be exchanged or redeemed for cash or other tenders.